Excelous

Enterprise Program Management

U.S. Department of Housing and Urban Development (HUD) - Broadband Technology Study

Project Overview

Client: U.S. Department of Housing and Urban Development (HUD)

Location: Washington, D.C.

The Challenge

HUD needed a comprehensive market research study to assess broadband technology speeds and customer satisfaction among Section 8 Housing and Public Housing participants. The study was critical for shaping HUD’s policy on technology access and inclusion for underserved communities.

The Solution

Excelous conducted a multi-dimensional research initiative that included stakeholder interviews, participant surveys, and geographic analysis of broadband speeds. We synthesized data into actionable insights, highlighting gaps in service and satisfaction levels. Our team worked closely with HUD to ensure the study aligned with their policy objectives.

The Results

  • Delivered a 60-page research report with actionable recommendations for policy improvements.
  • identified service gaps affecting over 500,000 residents.
  • Provided HUD with a roadmap for improving broadband access in underserved communities.