Program Management
Department of Housing and Urban Development (HUD) – Broadband Technology Study
- Washington, D.C.
Project Overview
Overcoming Challenges

HUD needed a comprehensive market research study to assess broadband technology speeds and customer satisfaction among Section 8 Housing and Public Housing participants. The study was critical for shaping HUD’s policy on technology access and inclusion for underserved communities.
Formulating the Strategy
Excelous conducted a multi-dimensional research initiative that included stakeholder interviews, participant surveys, and geographic analysis of broadband speeds. We synthesized data into actionable insights, highlighting gaps in service and satisfaction levels. Our team worked closely with HUD to ensure the study aligned with their policy objectives.
Results Achieved
- Delivered a 60-page research report with actionable recommendations for policy improvements.
- Identified service gaps affecting over 500,000 residents.
- Provided HUD with a roadmap for improving broadband access in underserved communities.
